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Shipping

UPS and USPS shipments are processed within 1 business day of receipt of payment. All other shipments are processed within 3 business days of receipt of payment. Please note that free shipping, if applicable, applies only to points within the contiguous US. 

UPS and USPS:

All United States Postal Service (USPS) and United Parcel Service (UPS) orders are filled and shipped from Greenville, SC 29609USPS orders are shipped using USPS Priority Mail and will arrive within three (3) business days.

However, UPS delivery times vary between 1- 5 business days. To determine your item(s) time in transit, please click here and enter "29609" (Our Shipping Zip Code)From there please view the map displayed for your locations transit time. For an example of this process click here.  

DELIVERY:

Please inspect all packages upon delivery. Any damages or shortages MUST be noted on the Bill of Lading at the time of delivery. Notify the carrier and FriendshipFuneralSupply.com immediately and we will assist you as fully as we can. Please retain a signed copy of the bill of lading for your records. Note that the carrier will make a final determination. 

In addition to the return policy all items sold by FriendshipFuneralSupply.com do carry a warranty. Warranties vary by product. Should you find the need for assistance with a defective item then please feel free to contact us so that we may honor this warranty.

Residential Delivery:

The trucking company transporting your item classify the following locations as a residential delivery: Private Residences, Apartments, Camps, Churches, Construction Sites, Country Clubs, Estates, Golf Courses, Farms, Marinas, Military bases, Mini-storage warehouses and Schools.

A contact telephone number is required for delivery. The company may use the number for one of two reasons:

1. If your product exceeds the maximum lift-gate dimensions, you will need to pick it up from the freight terminal. The trucking company will contact you ONLY if there is a delay in the expected delivery date. Once we provide you with the tracking number and trucking company information, you will need to contact the company and schedule a time for terminal pickup.

2. If your product does not exceed the maximum light-gate dimensions, and will be delivered to your home, then the service provider will use this number to contact you to schedule a delivery appointment. Please note that delivery times are at the sole discretion of the carrier.

Note that the truck must be able to access the place of delivery. Also note that truck freight companies DO NOT require their drivers to unload shipments. Lift-gate service simply means that the freight is lowered to the ground. It is the customer's responsibility to move the product after it has been lowered to the ground.

Once your order ships we will provide you with a tracking number and link to the trucking company website. If you foresee an issue with one of the above requirements then you may contact the trucking company and request that your shipment be held at the delivering terminal. You can then arrange for terminal pickup.

Business Delivery:

The trucking company transporting your item classifies a business delivery as; an address that is zoned for commercial and/or industrial real estate. Along with the commercial and industrial zoning stipulation, business must actually be conducted from this address. If your place of business falls under any of the above stated "residential delivery" classifications (Private Residences, Apartments, Camps, Churches, etc.), it will not be considered as a business delivery.

Please note the following important information concerning the delivery of your shipment:

1. Someone must be present to sign for the delivery of the item between the standard business hours of 9:00am to 5:00pm, Monday through Friday. If the business is closed when the driver attempts delivery and re-delivery is required, then you will be responsible for a re-delivery fee. Delays may also result in storage fees that will become your responsibility.

2. The truck must be able to access the place of delivery.

3. Truck freight companies DO NOT require their drivers to unload shipments.

Once your order ships we will provide you with a tracking number and link to the trucking company website. If you foresee an issue with one of the above requirements then you may contact the trucking company and request that your shipment be held at the delivering terminal. You can then arrange for terminal pickup.

PRODUCT DELIVERY

We offer affordable rates to both residential and commercial destinations within the contiguous United States. Please see product specific pages for more details.

PICK - UP:

Pick-up is available by appointment only

If you like, you can pick up your purchase from our Distribution Center located in Greenville, SC

Contact Us for additional information.

FRIENDSHIP FUNERAL SUPPLY LOCATION:

Greenville, SC - Pack a picnic and meet us at the cool Foothills of the Blue Ridge Mountains in Upstate South Carolina! In Greenville, products are available for pick-up five (5) days a week.